Testimonials

“Practical, exceptional counselling. Getting so much out of it. I feel I have the tools to achieve my goals.”

“I believe I’ve come a long way and am grateful beyond words for you helping me to be able to manage all of the things that have happened in the last year.”

“I believe I’ve come a long way and am grateful beyond words for you helping me to be able to manage all of the things that have happened in the last year.”

“From my first visit, I felt my self-esteem improved. I have more control over my life, and generally speaking, I just feel a lot lighter.”

“Thanks so much for all your help and support, and thank you especially for believing in me.”

“I can’t believe this is all happening. A month without gambling felt impossible. I’ve been able to make changes I never thought I could. Thank you for being kind and compassionate.”

“I feel like I am living again, and my husband as well. Our budget is on track, and we have money left over at the end of each fortnight. We feel like everything is coming together for us now.”

“Before accessing help though the Gambling Help Service, gambling had taken over my life. I was very low and didn’t see friends and family. My counsellor has helped me so much. I feel so positive about everything that I want to tell everyone to do what I have done.”

“Initially when I called, I just wanted to be registered for counselling. But they actually took the time to ask if I wanted to talk to tonight. I’m glad I did, I found our conversation so helpful and have taken away many things. I’m feeling in a much better place and am more encouraged that I can do this.”

“My counsellor has given me the ability and confidence to deal with my gambling. This has enabled me to remain gambling-free and deal with life issues and troubles.”

“My counsellor has been very effective and wonderful. I am no longer playing the pokies and have saved money.”

“I want to express my extreme gratitude to my GHS counsellor. We had an amazing first interaction; she was helpful, kind, and genuine. I felt like she really cared about me and my wellbeing, which helped me feel more comfortable to talk about what was happening.”

“The strategies we discussed have led to me not gambling for over a month. My counsellor has a magical voice that is very kind and soothing. I’ve also had a very positive experience with GHS each time I’ve made contact.”

“My counsellor has been amazing. She has always been so helpful and so supportive, and it has really meant a lot.”

“GHS has been the most helpful service I’ve connected with. I now have the skills and confidence to set and maintain healthy boundaries in relationships and to improve my emotional and financial wellbeing.”

“Since starting with my GHS counsellor, I have overcome a lot of hurdles in my life, like negative thoughts, family issues, and workplace issues. I believe I have come a long way. I am grateful beyond words for my counsellor helping me to be able to manage all of the things that have happened in the last year.”

“My counsellor saved my life and taught me resilience and hope. Nothing can repay her for the life skills she has taught me.”

“My counsellor was awesome. I came in a heavy gambler, no money each week, and with bad debt. All is resolved now, new beginnings on the way.”

“Highly, highly, highly recommend! I have been working with a counsellor, and wow, she is absolutely amazing and has worked wonders. I can honestly say if it wasn’t for her, I’m not sure where my life would be at. I love how we can have our appointments out in the fresh air, because I rarely stop to sit and chill to talk.”

“When I called the GHS, the counsellor was really good to talk to. He made me feel comfortable, and now I feel I can call the GHS if I need support between GHS sessions.”

“Working on other aspects of life other than ‘just gambling’ was very helpful and had a significant impact. The variety of sessions has kept me interested and motivated. I now have the strategies and the convictions to feel that I’m worth changing and have the capacity to do so.”

“My counsellor is PHENOMENAL, she has helped me more than anyone else I have ever seen in the past.”

“My counsellor is an amazing therapist. She’s my star, she remembers my situation, she’s supportive, and very professional. Thank you, I appreciate what you taught me.”

“My counsellor is the best counsellor in Australia, I’m not even joking, the best in the whole of Australia!”

“I was extremely overwhelmed after dealing with depression and gambling for a number of years. My counsellor provided a comprehensive, respectful, and considerate support. Her solutions-focused approach has ultimately resulted in me overcoming an overwhelming financial situation and regaining control of my future and security. All of your staff have been nothing short of exceptional in creating a judgement-free environment.”

“I’ve only just started seeing my counsellors, but the outcome has been so enormous. They’ve been very supportive with my life and situation. Without their guidance, I would still be depressed and lost. I just wanted to say a heartfelt thank you for them spending their generous time with me. I will continue seeing them until I know I am standing strong. Then I can move on so that they can help other people like me. I was once fallen, but now I’m standing!”

“I’ve felt supported through this crisis and coming out the other side of it. The Gambling Help Service’s approach to counselling gave me clear goals to work towards and assisted me in finding a direction. Thank you for all your help.”

“When I spoke to my counsellor three weeks ago, she really opened my mind. She was there to listen and understand what I was going through. I was so grateful of her being there.”

“I didn’t do it for anyone – I gave it up for me and my life. I feel like I’m finally fulfilling my destiny.”

“My husband was initially reluctant to attend counselling. He was very apprehensive, but after his first session came home singing his counsellor’s praises and felt immediately comfortable and safe with her. Things at home have been a lot better since my husband started seeing his counsellor. What a fantastic service you provided to our family.”

“I found yesterday’s phone conversation very intense and soul searching. I think I have definitely made the right decision to ask for help. I am excited at the thought of feeling better for myself, but also I hope to be able to help my girls. I’ve clicked with you and feel comfortable in an uncomfortable part of my life.”

“You created a space with so much trust because we did not feel judged by you. This has been pivotal to our growth and allowed sustained change and recovery in our lives.”

“We are ready to move forward on our own to continue the recovery. You have given us the tools to apply. We know ups and downs and spikes will come, but our feet are firmer on solid ground now. We feel stronger as a couple.”

“You have been so instrumental, primarily in Tom’s recovery, but also in our joint recovery. It is not only what you do, but the way you do it. We cannot thank you enough.”

“Thank you to my counsellor. She is very, very good at her job. She has been extremely helpful to both of us and has brought us back together. She has a really clear way of explaining things and has helped us to see areas where we can improve. We are very grateful to her.”

“My counsellor has been wonderful. I am feeling more in control of my gambling. I feel more confident and hopeful and less upset and confused. I am thankful for our calls; they have helped me a great deal.”

“When I first met my counsellor, I didn’t know what I wanted. She has been supportive, without judgement and has shown me that I can make my own decisions. I have learned strategies to help navigate my relationship and my own personal mental health struggles. I do not have enough words to express my gratitude at being able to work with her, I have found a new way to live my life. Thank you!”

“I would like to commend my counsellor on her professionalism and help towards my gambling addiction. I’ve found her kindness, tone of voice, and strategies have helped me when needed most to not gamble when an urge has hit. She is a credit to the Gambling Helpline as she’s got good people skills and I felt safe being honest about my gambling. It’s a blessing I was able to speak to her today.”

“My counsellor is a legend. The strength and support she’s shown me since August last year, despite having relapses with my gambling, I’m thankful for. She always puts a reality check on my lapses and on how I can fix things from today on. Today when I went into the venue to gamble, I thought of Tracy and what she’s helped me with in the past and things we’ve spoken about and that helped me not to gamble. She’s urged me to call the Gambling Helpline for immediate support which has helped me to have accountability over my urges and my gambling issues.”

“Over the past two years, I’ve found immense value in our therapeutic journey together. Your unwavering support and guidance have been instrumental in navigating both the highs and lows, helping me overcome obstacles with resilience and strength. Through your dedication and expertise, you’ve provided a safe space where I felt understood and supported, even in the darkest of times when it seemed like no one else was there. Your compassion and commitment to my well-being have truly made a profound difference in my life, and I am incredibly grateful for your guidance on this transformative journey.”