Ban Yourself From Gambling

A gambling self-ban or self-exclusion is when you request to be banned from specific gambling and betting providers, products, or services.

Banning yourself from gambling can be a helpful step towards quitting gambling or practising safer gambling.

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Banning yourself from online and mobile gambling and betting

Different online gambling providers usually have their own ways to help you self-exclude.

You may want to consider self-excluding from all online gambling and betting providers that you have an account with.

BetStop

  • Lengths of bans: Temporary, permanent
  • Ban applies to: all online, mobile, phone, tablet, and app gambling
  • Call BetStop at 1800 238 786

Sportsbet ban

  • Lengths of bans: Temporary, permanent
  • Ban applies to: Sportsbet web, mobile, tablet, app, and phone betting
  • To self-exclude: Log in to your Sportsbet account > My Account/Settings > Responsible Gambling

Ladbrokes ban

  • Lengths of bans: Temporary, permanent

TAB ban

  • Lengths of bans: Temporary, permanent
  • Ban applies to: TAB online products
  • To self-exclude: You will be required to submit a self-exclusion notice. The notice can be completed online, in your TAB app, in person at a TAB venue, or over the phone.

bet365 ban

  • Lengths of bans: Temporary, permanent
  • Ban applies to: bet365 online gambling
  • To self-exclude: Log in to your bet365 account > Members > My Gambling Controls > Self-Exclusion

You can ban yourself from all venues and gaming rooms across Queensland.

  • Length of ban: Up to five years with a cooling-off period of 24 hours; takes effect immediately
  • Ban may apply to: Entire venue, gaming machine area, gambling activity (such as Keno or TAB), or a combination of these. You may still enter other areas of the venue, such as the bistro or dining areas, for the duration of your exclusion.
  • Ban may apply to: Entire venue, gaming machine area, gambling activity (such as Keno or TAB), or a combination of these. You may still enter other areas of the venue, such as the bistro or dining areas, for the duration of your exclusion.
To self-exclude in-person:
  1. At the venue, ask to speak to the Customer Liaison Officer or the venue’s self-exclusion assistant.
  2. This person will provide you with the correct forms and the contact details of your local Gambling Help service.
  3. You will be required to complete a self-exclusion notice (Form 3A) and provide a recent photo of yourself.
  4. Your details will be recorded and you will be provided with a completed self-exclusion order (Form 3B).
  5. The self-exclusion will take effect after a 24-hour cooling-off period.
To self-exclude without having to enter the venue:
  1. Gambling Help can assist you in self-excluding remotely from one or more venues; that way, you don’t have to physically enter the venue.
  2. A Gambling Help counsellor will help you to complete the self-exclusion notice (Form 3A) and an authority and identification form, which will allow Gambling Help to liaise with the venue(s) on your behalf.
  3. The venue(s) of your choice will send a completed self-exclusion order (Form 3B) to you and to the Gambling Help service.
  4. The self-exclusion will take effect immediately.

You can ban yourself from casinos.

  • Length of ban: Up to five years with a cooling-off period of 24 hours; takes effect immediately
To self-exclude from gambling at casinos:
  1. Ask to speak to the Customer Liaison Officer or the person nominated by the casino to assist with self-exclusion.
  2. This person will provide you with the correct forms and the contact details of your local Gambling Help service.
  3. You will be required to complete a self-exclusion notice (Form 3A) and a recent photo.
  4. The Customer Liaison Officer will record your details and provide you with a completed self-exclusion order (Form 3B).
  5. The self-exclusion will take effect immediately.
Lottery ban

To self-exclude from the Lottery, please visit The Lott website or app.

You may also self-exclude by contacting The Lott at 1300 138 132.

You can restrict yourself from gambling online by using software that blocks access to gambling websites.

GamBlock

Blocking software specifically for gambling websites
Download GamBlock

Net Nanny

General blocking software that protects children from inappropriate web content
Download Net Nanny

Bark

Software that filters websites and categories of websites of your choosing
Download Bark

Frequently asked questions about gambling self-ban and self-exclusion

What happens if I break the terms of an in-person gambling self-ban?

If you enter the venue during the term of your exclusion, you’ll be asked to leave.

The incident will be reported to the Office of Liquor and Gaming Regulation for investigation, which may result in a fine.

What happens if the venue breaks the terms of the gambling self-ban?

The venue must take reasonable steps to prevent you from entering the venue if you are excluded.

If the Office of Liquor and Gaming Regulation becomes aware that an exclusion order has been breached, the incident will be investigated and a fine may be issued to the venue.

Who will know about my gambling self-ban?

The venue is required to maintain a register of excluded persons.

This register will only be accessible by staff who are required to be informed of exclusions.

The venue must otherwise keep your information confidential.

How can I cancel my gambling self-ban?

An application to revoke your self-exclusion from a venue can be made either within the 24-hour cooling off period, or after at least 12 months from the date the exclusion was given to you.

Free and confidential support is available 24/7

Speaking to someone about your gambling is a brave step.

Our Gambling Help counsellors are here to support you.

Call Gambling Help

Call for a free, confidential chat any time, or to book an appointment.

Online chat

Gambling Help Online connects you with a counsellor to chat with online.

Locations

Find a Gambling Help Queensland location near you.